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Customer Return Items

You can return many items sold on Eoem. If you receive the item(s) in perfect condition and you don’t want it anymore without any reason, you could open dispute and ask for return.  When you return an item, you may see different return options depending on the seller, item, or reason for return.


Prepare and ship your return

After you ave followed the prompts in the Online Returns Center.


  • Prepare your package for return.      

    Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.

  • Ship your return based on the return shipping option you selected.        

  • What is Buyer Protection?      

    All orders placed on eoem are protected by a standard set of guarantees, also known as Buyer Protection. Buyer protection starts from the moment you have paid for your order. If you go to Order History, the Buyer Protection period will be displayed in the form of a countdown clock. Once you have confirmed receiving your order, you will have 15 days to apply for a refund.



Important: For international returns, the cost of return shipping is always the seller’s responsibility, except customer-fault returns. If you offer a domestic return option, you are not required to refund the cost of the original shipping for customer-fault returns. For seller-fault returns, you must also refund the cost of original shipping.


As you consider how your customers will return items that they purchase from you, please keep the following options in mind:


Customs:

For international returns, you are responsible for complying with all import and export obligations, and for payment of all applicable duties and customs fees.

Implementing restocking fees and offering partial refunds:

In certain situations, it is appropriate to charge the customer a restocking fee or offer a partial refund on the product being returned. Restocking fees or partial refunds must comply with Eoem's policies on returns, including for Returns and Restocking Fees.

Offering partial refunds:

In certain situations, it might be appropriate to offer a partial refund on the product being returned. Full refunds should be given for returns, cancellations and out-of-stock items. Partial refunds should only be performed as a goodwill gesture or for compensation/dispute resolution issues (for example, the item arrived slightly damaged or there were minor discrepancies in the product description) and are made at the discretion of the seller. If you decide to issue a partial refund, we recommend agreeing on this with the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.

Engaging a third-party International Returns Provider:

We have created a list of returns providers that can accept returns in your customers' countries. Depending on your sales volume and unit price, International Returns Providers may offer solutions that reduce the costs you incur when customers in other counties return your products. For example, some providers will consolidate returns and ship them back to you or ship them to another customer.

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